: Firm Professionals

Monique Folson is a Project Consultant at The Collaborative Firm, LLC, a planning, program management, and development firm based in East Point, Georgia. Ms. Folson has experience in leading, managing and advising senior-level clients on the design, development and implementation of large-scale projects.

Professional Experience

Prior to joining The Collaborative Firm in 2009, Monique served in various roles within the private sector.

THE HOME DEPOT - Atlanta, GA
2007 – 2009

Strategic Sourcing Manager
Provided leadership and management of procurement processes for eight human resources categories. Led and coordinated the preparation of request for proposals, strategic sourcing plans, statements of work, and contract negotiations and execution. Developed strategies for ongoing category management and metrics for supplier management across five categories totaling $100M in spend. Key accomplishments included: Managed 50+ sourcing projects, preventing interruption of critical services and yielded $6M in savings in a twelve month period. Managed and advised senior-level customers on the establishment of supplier service agreements, maximizing $25M+ budget, controlling costs, and improving services. Created standard, supplier scorecards ensuring consistent and objective evaluation and assessment of suppliers across key performance criteria

Sourcing Process Manager
Organized, facilitated and analyzed data from “voice of the customer” meetings, outlining cost, schedule, and performance needs for organization. Identified, prioritized, and championed top process improvement initiatives. Designed processes, tools, and reports to satisfy the diverse needs of six teams within organization.

Key contributions included:
Increased department productivity by 25% by spearheading the design and implementation of a centralized contract management system which provided a centralized repository for contracts. Expedited user acceptance and transition to contract management tool by designing and creating workflows with outlined benefits of automated approvals, simplified administration, and improved contract tracking. Re-designed business and supplier reports with standard metrics, enabling senior leadership to set and drive global business and supplier goals.

BOOZ ALLEN HAMILTON - Atlanta, GA
2003 – 2007 Associate

Organized and directed all phases of design, development, and roll-out of client quality management system. Advised Director on project strategy, scope and approach. Identified, assigned, directed, and supervised activities of cross-functional, client teams. Established milestones, monitored adherence to work plans and identified risks with corrective action plans. Major accomplishments included: Used six sigma tools to analyze and identify metrics that ensured program goals were satisfied, building program credibility and support among key stakeholders. Produced a sustainable and scalable quality system by using Design for Six Sigma, transforming business to proactive organization using data to drive improvement efforts.

Advised and managed client team on the development and implementation of employee performance measures designed to improve the accuracy, quality, and timeliness of services performed at more than 400 tax agencies nationwide. Created and conducted discipline-specific, quality management training programs. Significant contributions included:

Led client team in design of pilot and sampling plan, enabling business to report statistically sound data to improve quality and customer satisfaction. Reduced residual costs and ensured data integrity and system and process flexibility by gathering, analyzing and reporting pilot program findings with recommended system and process enhancements.

GENERAL ELECTRIC POWER SYSTEMS - Atlanta, GA
2000 – 2003 Six-Sigma Black Belt

Navigated global, cross-functional teams in the design of an order-to-delivery system of power turbines. Designed and created tools to monitor cost and delivery of goods. Promoted, trained, and mentored greenbelts on how to use Six-Sigma methodology to solve business problems.
Key process improvements included:
Designed and managed seamless integration of order-to-delivery system used to process more than 500 weekly orders, reducing the weekly backlog of orders by 50%. Launched scorecards to track key process indicators, increasing on-time delivery by 20% and enabling business to track year over year savings for supply chain organization comprised of nine global businesses. Led business transformation to Six-Sigma culture by mentoring greenbelts on developing project scope, strategy and solving problems using Six-Sigma tools for 30+ projects.

GENERAL ELECTRIC AIRCRAFT ENGINES - Cincinnati, OH
1998 – 2000 Mechanical Engineer

Served as focal point for customers regarding design, testing, maintenance, and process improvement for combustion chamber of aircraft engines. Interfaced with operational leadership to address quality issues. Developed and implemented initiatives to achieve defective-free parts and improve cycle-times. Monitored and modified quality standards ensuring proper repair and maintenance of parts. Engineering highlights included: Eliminated ignition fireballs by using statistical analysis to identify root causes and implemented process controls, increasing fleet flight time by 30%. Strengthened client relationships by championing “Taking Six-Sigma to the Customer” initiative. Streamlined repair cycle time by 65% by eliminating non-value added steps from process resulting in $500+ in annual customer savings.

Career Note: Additional experience as Field Engineer for Exxon Corporation (1993-1994), Manufacturing Engineer for Xerox Corporation (1995-1996).

Computer Skills
MS Project
Visio
MiniTab
Word, Excel, PowerPoint

Education

Certified Project Management Professional - Project Management Institute
Certified Six Sigma Black Belt - General Electric
MS, Mechanical Engineering - North Carolina A&T State University - Greensboro, NC
BS, Mechanical Engineering - Purdue University - West Lafayette, IN

HONORS/AFFILIATIONS

Outstanding Consulting Achievement Awards
GE Power Award
Xerox GEM Fellow

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